Privacy Policy

This Privacy Policy outlines how eSulong Ilagan Online Services Platform, operated by the City Government of Ilagan, collects, uses, discloses, and protects your personal information when you use our services.

1. Information We Collect

When you register or use our platform, we may collect the following personal information:

• Full Name (First, Middle, Last, Suffix)
• Email Address
• Mobile Number
• Date of Birth and Gender
• Place of Birth
• Home Address (Inside/Outside Ilagan)
• Department or Affiliation
• Uploaded Photos (for profile)
• Login and usage activity

2. How We Use Your Information

We use the data you provide to:

• Verify your identity and register your account
• Enable access to city government services online
• Provide technical and user support
• Improve the performance and usability of the platform

3. Data Sharing and Disclosure

We do not sell or rent your personal data. Your information may be shared with authorized City of Ilagan departments solely for legitimate public service purposes. All sharing is subject to data privacy safeguards.

Please note: The City Government of Ilagan and the eSulong Ilagan Online Services Platform are responsible only for services used by registered users while logged in. Any other eServices linked through our public or welcome pages are independently managed by their respective cities or agencies and remain under their own responsibility.

4. Data Protection

We implement industry-standard security practices, including encryption, secure servers, and access controls to protect your personal data from unauthorized access or misuse.

5. Your Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the right to access, update, and correct your personal information. You may also request deletion or restrict processing of your data.

6. Contact Information

If you have any questions or concerns regarding this Privacy Policy, you may contact the City Government of Ilagan’s Data Protection Officer via email at privacy@cityofilagan.gov.ph or call (XXX) XXX-XXXX.

Last updated: March 4, 2026